TERMS AND PROCEDURE FOR RETURNS OF QUALITY GOODS
You may refuse the item at any time before it is handed over to you.
After receiving the item, you can return it within 7 days from the delivery date.
To process a return, you must meet three conditions:
The item and the complete set of documents, accompanied with a detailed inventory, must be sent using the most appropriate shipping method to the address: 123112, Moscow, Presnenskaya Naberezhnaya, building 6, structure 2, office 1908.
SHIPPING THE ITEM BACK TO THE SELLER
When shipping fragile items, the customer must mark the package with "Fragile - Handle with Care." The packaging chosen by the customer must prevent any mechanical damage during transit.
TERMS AND PROCEDURE FOR RETURNS OF NON-QUALITY GOODS
A non-quality good is defined as an item that cannot perform its intended functions. Differences in design or appearance from the description on the website are not considered defects.
Upon receiving your order, you must check the integrity of the packaging, the contents, and the quality of the item. If you discover a manufacturing defect or chip during inspection, you must file a report and obtain a signature from the authorized person handing you the order. If the order is accepted without such a report, later claims regarding completeness and appearance will not be accepted.
If you have received a non-quality item, you must fill out the designated form and contact customer service at prisakaruceramics@gmail.com.
In your email, please list all damaged items, specifying the article numbers, quantity, and product names.
Attach to the email photos of all pages of the packing slip, a photo of the payment receipt, the damage report signed by the carrier's representative, as well as photos of the packaging, the item, and the defect. The photos must allow for identification of the item and confirmation of the defects described in your return request.
Your request will be reviewed within seven business days. A manager will contact you to resolve the issue.
REFUND PROCEDURE
Funds paid by the customer will be refunded within 10 days with the same payment method used by the customer for the initial transaction. For items paid for in cash, the refund will be issued to the bank account specified in the return request.
You may refuse the item at any time before it is handed over to you.
After receiving the item, you can return it within 7 days from the delivery date.
To process a return, you must meet three conditions:
- The item has not been used and is in its original condition: with original packaging, labels, and seals intact.
- The item is fully functional, with no scratches, chips, cracks, or other mechanical damage.
- You can confirm the purchase from our store by providing a receipt or invoice.
The item and the complete set of documents, accompanied with a detailed inventory, must be sent using the most appropriate shipping method to the address: 123112, Moscow, Presnenskaya Naberezhnaya, building 6, structure 2, office 1908.
SHIPPING THE ITEM BACK TO THE SELLER
When shipping fragile items, the customer must mark the package with "Fragile - Handle with Care." The packaging chosen by the customer must prevent any mechanical damage during transit.
TERMS AND PROCEDURE FOR RETURNS OF NON-QUALITY GOODS
A non-quality good is defined as an item that cannot perform its intended functions. Differences in design or appearance from the description on the website are not considered defects.
Upon receiving your order, you must check the integrity of the packaging, the contents, and the quality of the item. If you discover a manufacturing defect or chip during inspection, you must file a report and obtain a signature from the authorized person handing you the order. If the order is accepted without such a report, later claims regarding completeness and appearance will not be accepted.
If you have received a non-quality item, you must fill out the designated form and contact customer service at prisakaruceramics@gmail.com.
In your email, please list all damaged items, specifying the article numbers, quantity, and product names.
Attach to the email photos of all pages of the packing slip, a photo of the payment receipt, the damage report signed by the carrier's representative, as well as photos of the packaging, the item, and the defect. The photos must allow for identification of the item and confirmation of the defects described in your return request.
Your request will be reviewed within seven business days. A manager will contact you to resolve the issue.
REFUND PROCEDURE
Funds paid by the customer will be refunded within 10 days with the same payment method used by the customer for the initial transaction. For items paid for in cash, the refund will be issued to the bank account specified in the return request.
