TERMS AND PROCEDURE FOR RETURNS OF QUALITY GOODS
You may refuse the item at any time before it is handed over to you.
After receiving the item, you can return it within 7 days of its delivery.
To process a return, you must meet three conditions:
The item and the complete set of documents must be sent via Russian Post or SDEK with a detailed inventory to the address: 123112, Moscow, Presnenskaya Naberezhnaya, building 6, structure 2, office 1908.
SHIPPING THE ITEM BACK TO THE SELLER
When shipping fragile items, the buyer must mark the package with "Fragile - Handle with Care." The packaging chosen by the buyer must prevent any mechanical damage during transit.
TERMS AND PROCEDURE FOR RETURNS OF NON-QUALITY GOODS
A non-quality good is defined as an item that cannot perform its intended functions. Differences in design or appearance from the description on the website are not considered defects.
Upon receiving your order, you must check the integrity of the packaging, the contents, and the quality of the item. If you discover a manufacturing defect or chip during inspection, you must file a report and obtain a signature from the authorized person handing you the order. Once the order is accepted without such a report, claims regarding completeness and appearance will not be accepted.
If you have received a non-quality item, you must fill out the designated form and contact customer service at prisakaruceramics@gmail.com.
In your email, please list all damaged items, specifying the article number, quantity, and name.
Attach to the email photos of all pages of the packing slip, a photo of the payment receipt, the damage report signed by the carrier's representative, as well as photos of the packaging, the item, and the defect. The photos must allow for identification of the item and confirmation of the defects described in your return request.
Your request will be reviewed within seven business days. A manager will contact you to resolve the issue.
REFUND PROCEDURE
Funds paid by the buyer will be refunded within 10 days to the bank card (or bank account linked to the card) used for the original payment. For items paid for in cash, the refund will be issued to the bank account specified in the return request.
You may refuse the item at any time before it is handed over to you.
After receiving the item, you can return it within 7 days of its delivery.
To process a return, you must meet three conditions:
- The item has not been used and is in its original condition: with original packaging, labels, and seals intact.
- The item is fully functional, with no scratches, chips, cracks, or other mechanical damage.
- You can confirm the purchase from our store by providing a receipt or invoice.
The item and the complete set of documents must be sent via Russian Post or SDEK with a detailed inventory to the address: 123112, Moscow, Presnenskaya Naberezhnaya, building 6, structure 2, office 1908.
SHIPPING THE ITEM BACK TO THE SELLER
When shipping fragile items, the buyer must mark the package with "Fragile - Handle with Care." The packaging chosen by the buyer must prevent any mechanical damage during transit.
TERMS AND PROCEDURE FOR RETURNS OF NON-QUALITY GOODS
A non-quality good is defined as an item that cannot perform its intended functions. Differences in design or appearance from the description on the website are not considered defects.
Upon receiving your order, you must check the integrity of the packaging, the contents, and the quality of the item. If you discover a manufacturing defect or chip during inspection, you must file a report and obtain a signature from the authorized person handing you the order. Once the order is accepted without such a report, claims regarding completeness and appearance will not be accepted.
If you have received a non-quality item, you must fill out the designated form and contact customer service at prisakaruceramics@gmail.com.
In your email, please list all damaged items, specifying the article number, quantity, and name.
Attach to the email photos of all pages of the packing slip, a photo of the payment receipt, the damage report signed by the carrier's representative, as well as photos of the packaging, the item, and the defect. The photos must allow for identification of the item and confirmation of the defects described in your return request.
Your request will be reviewed within seven business days. A manager will contact you to resolve the issue.
REFUND PROCEDURE
Funds paid by the buyer will be refunded within 10 days to the bank card (or bank account linked to the card) used for the original payment. For items paid for in cash, the refund will be issued to the bank account specified in the return request.
